While most Real Estate Software systems only deal with the 'simpler' transaction types that sales and long term rentals are, Optima-CRM includes a full Holiday Rentals solution with sophisticated bookings module and all you need for maintenance and cleanings to be handled.

• Sales of second hand (resales) & new construction (management of projects per phase)
• Long term rentals with contracting
• Holiday rentals booking system, including maintenance and cleanings

Whichever types your company handles, rest assured that Optima-CRM does it the best way possible!

Holiday rentals bookings:

Manage your own inventory of listing as well as those of other agencies which you can freely import using standard XML imports.

• Create an unlimited amount of properties, photos & documents
• One property record can at the same time be for sale and for rent
• Upload images in original format without having to reduce sizes
• Creation of virtual tours in CRM (natively integrated in CRM)
• Completeness of properties indicated by traffic lights logic
• Marketing statistics (basic information, completed visits and results of questionnaires, publications on portals and their enquiries, ...), downloadable in PDF format + available in real time on the web (password protected)
• Average prices statistics per m2 for properties for sale, long term rentals and holiday rentals in specific zones and for specific property types
• Management of all SEO elements (SEO tags such as titles, descriptions, keywords, permalinks, ALT tags in photos…) in whichever language
• Management of real and alternative latitudes/longitudes in maps
• Search properties drawing polygons on Google Maps

Virtual tours creation:

Exporting properties automatically to portals is what more systems do, however it's not only to which portals a system exports, it's far more about how it generates automatically leads coming from enquiries in these portals.

• Connection to the most important portals of Spain and international ones (40+)
• Bi-directional connection: leads are created automatically in CRM for each enquiry received from a portal (same method as when coming from website)

Furthermore we have created an XML generator and can quickly connect to any new portal of your needs!

Some examples of portals we connect to:

Under clients we classify all kinds such as candidate-buyers & renters as well as potential or existing owners.

• Automatic creation of leads initiated in portal or website enquiries
• Grid view to quickly access all clients user is entitled to access, to update any information like the client's profile etc. without the need to navigate to other pages
• Definition of where the client is looking via drawing polygons on Google Maps
• Data crossing in real-time between the client's profile and the available properties for all possible transaction types
• Timeline to visualise and quickly access all actions that happened between the agency and the client (notes, visits, tasks, meetings, emails, calls, messages,…) and the possibility to update and add activities in real-time
• Compliance with the new GDPR rules to prevent that emails are sent to persons who have not approved receiving messages

Clients management control panel:

Being in charge of every step of the process gives you full control and statistics about the performance of your team and individual agents.

• Creation of purchase offers documenting the interactions between seller and buyer
  
• Sales creation and step-by-step follow-up with automation of sales steps through post-sales
• Contract generation of offer and sales forms

Automation of processes via event sequences accelerates your teams and ensures that all required activities are executed timely!

Offers process:

Optima-CRM gives urbanisations a new dimension as it allows you to organise your listing agents' work by assigning them via drawing on maps.

• Management of all data types: sold properties, offers, rentals, quantities and types of properties, visits,…
• Assignment of urbanisations to listing agent by drawing in Google Maps
• Types: residential, industrial park, building

Create as many urbanisations as you need, allocate properties to them and follow-up on all the viewings, offers and sales related to properties belonging to them.

Your website is the first impression a future client gets from your company...make it count! You only get one chance to make a good first impression.

• Connect CRM to as many websites as desired
• Content Management System (CMS) integrated in CRM
• All contents and translations are 100% updatable from within CRM
• Properties & projects shown in web update in real-time
• Modern and editable website models available
• All SEO fields are available for all pages & blogs to place SEO titles, descriptions, images and keywords to optimise the organic positioning in search engines
• Hybrid technologies joining latest technologies while maintaining compatibilities with older browsers and SEO requirements
• Available financing to spread investment over 24 months

We believe that every company is unique and that websites must express this unique character. Don't fall for the cheap templated websites as they also look like cheap and templated sites...hence it impacts your reputation even before you had contact with the visitor!

Making your day-to-day work a lot easier with the available professional templates in addition to the ones you can make yourself for your teams.

• Over 35 WINDOW CARD templates adapting to languages, transaction types, with editable images & contents
• Use & creation of EMAIL templates using short-codes to enable values to auto-fill
• Use & creation of CONTRACT templates using short-codes to enable values to auto-fill, for usage through CRM is a varied ways
• Generation of LANDING PAGES based in a variety of available templates, fully personalisable and optimisable for SEO

Templates can be made in any language and assigned to many different elements in CRM.

Large selection of Window Card templates:

Real-time statistics and operational reports enable you to know at any time where you are with your business.

• User performance
• Pre-sales / telemarketing performance
• Holiday rental reports (internal & external)
• Sales reports
• Clients acquisition report
• Property statistics in real-time
• Portals performance report
• Custom reports are created for our agencies

No extra charges exist for us to build you custom reports!

Wherever we can automate tasks for you, we do. We herewith help you remember things, avoid many potential mistakes, and save you precious time to do the more important things!

• Sequences: automatic generation of series of activities based in a variety of events happening in the agency (addition of a client, a property, a sale, a rental,…) + management & follow-up of the activities related to each event
• Automated email notifications managed by the notifications manager
• Reminders of activities inside and outside CRM
• Automated emails to owners: announcements of planned visits with clients, comments and results of questionnaires sent to provide feedback in real-time
• Automated email alerts for clients: announcing new property listings that comply with their search profiles
• Graphical dashboard to manage activities (tasks, meetings, viewings) on any given day for own or other user(s)
• Integration with Google Calendar and Outlook Calendar

Let CRM do the heavy lifting for you!

Activities automation:

You and your business are unique...hence we created a solution that you can mold to who you are. Make CRM yours completely!

• Exclusions of geographic elements (countries, regions, provinces. cities, locations) while the properties remain in the database accessible to the administrator yet hidden for the other users
• Exclusion of property types that are of no interest to the agency
• Qualification process definition for both potential clients as owners (leads)
• Personalisation of many tables (e.g. building styles, document types, meeting types, client sources, etc.), add or remove content languages, etc.
• Creation of Location Groups for personalised commercialisation purposes
• Individual user personalisation settings (e.g. CRM language, number of results per page, default views for dashboards and presentation of properties & clients, email signature, behaviour of notifications, holiday calendar, etc.)

Learn more about personalisation during a live demo!

Whether you are an existing franchising business or aspire to build out one, whether you operate with a single office or have multiples, physical ones or virtual ones, we got you covered!

• Management of franchising hierarchies
• Management for agencies with multiple offices and corresponding authorisations

Flexibility in your current and future environments!

Multiple Listing Systems are plenty, yet few allow you the flexibility and personalisation as the Optima-CRM one.

• Multi-level sharing of properties and projects with other member agencies
• Creation of private MLS networks
• Import from any external MLS network

Besides our internal MLS, you can import properties from ANY source and MLS!

The only thing you need is an internet connection and you connect with the devices of your preference wherever you are.

• Accessible from any device and any location: computers, tablets, and smartphones (native app)
• Advanced user experience thanks to advanced technologies (drag & drop elements, independent data refresh without the need of page refreshing, fast speeds,…)

All functions you need are always with you wherever you go!

Yes...there's also an app for your preferred management solution!

• Native app optimised for iOS and Android
• Consult data of clients and owners where user has access to
• Update viewings in real-time (generating possibly automated emails to owners)
• Management of tasks and meetings on the user's calendar
• Creation of properties in real-time from the smartphone, including images
  

The app is smartly made for smartphones so smart agents save time and always have with them what they need!

Control panels puts the user in full control without the need to navigate. All tools and information in one screen to interact with clients, follow up activities and much more!

• Calendar dashboard with all the company's activities, personalisable and integrated with Google & Outlook Calendars
• Activities manager: activities dashboard ideal for all users activities management
• Clients control panel: graphical panel to qualify and interact with clients in real-time
• Owners control panel: graphical panel to qualify and interact with clients in real-time

Drag & drop, colours, graphical indications, etc. are standard!

Calendar dashboard:

Integrating with the instrumental tools in your environment, make Optima-CRM a true central solution for the management of (all your) business.

• Emails: bi-directional connection of the user's conventional email account into CRM for 100%, allowing to send, receive or reply to emails regardless from within CRM or outside CRM, synchronising emails and placing them on the relevant client records
• Calendars: synchronisation with Google Calendar & Outlook Calendar
• Factiva Dow Jones: real-time connection with the agency's Factiva account (to comply with money laundering prevention laws)
• Mailchimp: synchronisation of clients/owners with the corresponding Mailchimp lists
• Facebook Premium: auto-creation of leads forthcoming from Facebook (or other) campaigns, connected by middleware
• Google Maps: all addresses managed in CRM + drawing on maps to define profiles of clients (areas of interest), search properties, assign areas to listing agents, etc.
• Import of properties, clients, and many other data from any source

There are many other integrations made already or being built every day.

To benefit even more from the strongest Real Estate CRM, we built various extensions to enable businesses to venture out in very specific areas of commercialisation.

• YoVendo: the "Online Agent" solution to expand property capturing reaching an untapped into market of 40% of vendors who are not willing to contract with a traditional agency to represent them in the sale of their property
• Co-broking: international commercialisation solution for new construction projects in exclusivity (similar to Prime Invest, Altavista, Sotheby's, etc.)

Consult with us for further details if these topics are of interest to you!

We take data security very serious. Here are just some measures taken to safeguard your most precious assets.

• A series of authorisation roles to protect the agency's data (e.g. access to clients, contact information of owners, sales data, etc.)
• Users access to CRM log
• Log of deleted data for full transparency
• Important data (e.g. properties, owners, clients, etc.) cannot be deleted but is archived, whereas the administrator continues to have access to restore or delete
• Data integrity: all data is mirrored at the time of creation/update + 6 full database copies daily are made and stored in 2 physically separated data centres
• Audit: any data update is recorded to create a complete picture of change history

Furthermore we handle all the legal aspects to protect data and reflect this clearly in the user licenses contract.

We offer the most flexible support possible, day after day, where we have a multi-cultural and multi-lingual team attending our clients.

• System tickets & assistance 24 hours per day
• Phone & email support in 6 languages

Having all your needs met with one central solution where all the experts you need are part of the same team, you not only gain in efficiency, but your bottom-line cost will significantly be reduced:

• The most complete CRM for Real Estate available in advanced technologies
• Design & creation of custom professional websites in advanced technologies
• Dedicated and managed web & email hosting with 24/7 support
• SEO: organic positioning of websites
• SEM: creation & maintenance of campaigns for Google Ads, Facebook, Instagram
• Creation of Landing Pages
• Creation of original contents in various languages
• Creation and management of email campaigns

Ask for more information about any of our services and how our all-in-one solutions can work best for you.